Shipping policy

Delivery information

This policy explains how MYEVBUILDS LTD processes and delivers orders within the United Kingdom and internationally. Available services and any applicable charges are shown at checkout before payment.

Effective from 26 July 2026

United Kingdom delivery

INCLUDED WITH EVERY UK ORDER Royal Mail Tracked 24™

Our UK service is provided free of charge. Royal Mail Tracked 24 aims to deliver on the next working day after dispatch and includes tracking to the delivery point.

Price: Free
Tracking: Included
Delivery: Next-working-day aim
OPTIONAL, FREE ON ORDERS OVER £250 Royal Mail Special Delivery™

Choose Royal Mail Special Delivery Guaranteed by 1pm at checkout when you need a timed, fully tracked service. The guarantee applies from dispatch and remains subject to Royal Mail's acceptance times, postcode exceptions and service terms.

Current price: £10.99
Tracking: Included
Delivery: By 1pm next working day after dispatch*

Important: Royal Mail Tracked 24 is a delivery aim rather than a guaranteed service. Delivery may take longer for certain postcodes, during busy periods, after missed delivery attempts or because of events outside reasonable control. *Special Delivery guarantees and availability are governed by Royal Mail's current terms.

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International delivery

We offer free international delivery to supported destinations. Depending on the destination, parcel size, value and service availability, checkout may offer Standard International, Express or International Express.

International orders may be sent using Royal Mail International, DPD or another suitable tracked postal or courier service. The checkout label describes the selected service level; the final carrier may be chosen according to the parcel and destination.

Service availability Available services are calculated from the order contents and delivery address. Checkout is the authoritative service list.
Delivery times Transit times vary by destination and may be affected by customs, local carriers, public holidays and local disruption.
Import charges Unless checkout expressly states that duties and taxes are included, the recipient is responsible for import duties, taxes and clearance fees.

Some products or destinations may be unavailable because of carrier, customs, dangerous-goods or legal restrictions. If no service appears for an address at checkout, please contact us before ordering.

Processing, dispatch and tracking

Order processing Orders are processed as quickly as possible. Orders placed after the relevant dispatch window, at weekends or on bank holidays may be processed during the next available dispatch period. Product-specific lead times, pre-order dates or made-to-order times take priority where shown.
Dispatch confirmation When the order has been dispatched, we will send a shipping confirmation to the email address supplied at checkout. Tracking information will be included where available.
Delivery estimates Delivery periods are measured from dispatch, not from the time the order is placed. Website estimates are provided in good faith but are not guarantees unless a specifically guaranteed service has been purchased.

Delivery addresses

Customers are responsible for checking that the recipient name, house number, street, postcode, country and contact details are complete and accurate before placing an order.

If an address needs to be changed, contact us immediately. We will try to help, but we cannot guarantee that an address can be amended after an order has entered processing or been dispatched. Additional delivery costs caused by an incorrect or incomplete address may be chargeable where lawful.

Delayed, missing or damaged orders

If tracking has not updated, an order is materially late, or a parcel arrives damaged, contact MYEVBUILDS as soon as possible with the order number and a description of the issue.

For damage, please retain the item and all packaging and send clear photos of the parcel, packaging, shipping label and affected product. We will investigate with the carrier and arrange the appropriate resolution.

MYEVBUILDS remains responsible for goods until they are delivered in accordance with applicable consumer law. Nothing in this policy limits your statutory rights.

Shipping support

For delivery questions, include your order number and delivery postcode so we can assist you efficiently.

MYEVBUILDS LTD · Company number 16393389 · Registered in England and Wales
Registered office: 82a James Carter Road, Mildenhall, Bury St. Edmunds, Suffolk, IP28 7DE, United Kingdom.