Shipping policy

Delivery information

This policy explains how MYEVBUILDS LTD processes and delivers orders within the United Kingdom and internationally. Available services and any applicable charges are shown at checkout before payment.

Effective from 22 August 2026

United Kingdom delivery

INCLUDED WITH EVERY UK ORDER Royal Mail Tracked 24™

All UK orders are sent using Royal Mail Tracked 24™ unless another service is chosen, which aims to deliver your order within 1 working day after dispatch. Royal Mail Tracked 24 aims to deliver on the next working day after dispatch and includes tracking to the delivery point. All stock is packed and shipped from the United Kingdom. EU and rest-of-world orders use the same UK dispatch cut-off and same-day courier handover as this UK service. Arrival outside the UK is not next-working-day-to-the-door — see the European Union (EU) and International (Rest of World) rates.

Price: Free
Tracking: Included
Delivery: Next-working-day aim after dispatch
OPTIONAL, FREE ON ORDERS OVER £250 Royal Mail Special Delivery™

Choose Royal Mail Special Delivery Guaranteed by 1pm at checkout when you need a timed, fully tracked service. The guarantee applies from dispatch and remains subject to Royal Mail's acceptance times, postcode exceptions and service terms.

Current price: £10.99 — Free on orders over £250
Tracking: Included
Delivery: By 1pm next working day after dispatch*

Important: Royal Mail Tracked 24 is a delivery aim rather than a guaranteed service. Delivery may take longer for certain postcodes, during busy periods, after missed delivery attempts or because of events outside reasonable control. *Special Delivery guarantees and availability are governed by Royal Mail's current terms.

INCLUDED WITH EVERY EU ORDER  Royal Mail International Tracked (EU)

EU orders cover Germany + 25 more supported destinations within the EU. They use the same UK dispatch cut-off and same-day courier handover as Royal Mail Tracked 24™. Typical arrival is 3–4 working days after dispatch. This is not a UK Tracked 24 next-day service.

Supported countriesAustria, Belgium, Bulgaria, Croatia, Cyprus, Czechia, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Slovakia, Spain, Sweden.
Shipping and delivery times calculated at checkout.
Price: Free
Tracking: Included
Delivery: Typically 3–4 working days (estimate shown at checkout)
INCLUDED WITH EVERY INTERNATIONAL ORDER  Royal Mail International Tracked (ROW)

International (Rest of World) orders cover the United States + 11 more supported destinations outside the EU and UK. They use the same UK dispatch cut-off and same-day courier handover. Typical arrival is 4–5 working days after dispatch.

Supported countriesAustralia, Canada, Hong Kong, Israel, Japan, Malaysia, New Zealand, Norway, Singapore, Switzerland, United Arab Emirates, United States.
Shipping and delivery times calculated at checkout.
Price: Free
Tracking: Included
Delivery: Typically 4–5 working days (estimate shown at checkout)

International delivery

We offer free international delivery to all supported destinations. Depending on the destination, parcel size, value and service availability, checkout may offer Standard International, Express or International Express.

International orders use the same dispatch cut-off as UK orders (see below). They may be sent using Royal Mail International, DPD or another suitable tracked postal or courier service. The checkout label describes the selected service level; the final carrier may be chosen according to the parcel and destination.

Service availability Available services are calculated depending on order contents and delivery address. Calculated at checkout.
Arrival times Typical arrival is 3–4 working days for EU orders and 4–5 working days for International (Rest of World) orders.  After same-day dispatch, arrival still varies by destination and may be affected by customs, local carriers, public holidays and local carrier postal delays. International delivery is not a next-working-day-to-your-door service.
Import charges Unless checkout expressly states that duties and taxes are included, the recipient is responsible for import duties, taxes and clearance fees.

Some products or destinations may be unavailable because of carrier, customs, dangerous-goods or legal restrictions. If no service appears for an address at checkout, please contact us before ordering.

How we process and dispatch orders (United Kingdom and every other country we ship to)

Dispatch times are the same for all orders UK/EU/ROW. UK RM Tracked 24 aims for the next working day to your door (85%+)

UK time Our live store uses the Europe/London time zone, which automatically changes between Greenwich Mean Time (GMT) and British Summer Time (BST).
Midnight – 6:30 PM (Monday to Saturday) Orders placed between midnight and 6:30 PM UK time, Monday to Saturday, are packed and handed to the courier the same day. The parcel is then in transit / on the way to you that day. NEXT DAY DELIVERY (UK)
6:30 PM – midnight Orders placed from 6:30 PM UK time until midnight, and all UK bank-holiday orders, are prepared and handed to the courier on the next handling day. 2 DAY DELIVERY (UK)
Dispatch confirmation and exceptions Sunday and UK bank-holiday orders are dispatched the next working day. Product-specific lead times, pre-order dates and made-to-order times take priority where shown on the product page. When an order has been dispatched, we send a confirmation email with tracking information where available. The live store countdown that shows “next day delivery”, “Tomorrow” or “2 DAY DELIVERY” is UK arrival messaging for Royal Mail Tracked 24. It is not an international arrival promise.

Delivery addresses

Customers are responsible for checking that the recipient name, house number, street, postcode, country and contact details are complete and accurate before placing an order.

If an address needs to be changed, contact us immediately. We will try to help, but we cannot guarantee that an address can be amended after an order has entered processing or been dispatched. Additional delivery costs caused by an incorrect or incomplete address may be chargeable where lawful.

Delayed, missing or damaged orders

If tracking has not updated, an order is materially late, or a parcel arrives damaged, contact us as soon as possible with the order number and a description of the issue.

For damage, please retain the item and all packaging and send clear photos of the parcel, packaging, shipping label and affected product. We will investigate with the carrier and arrange the appropriate resolution.

MYEVBUILDS remains responsible for goods until they are delivered in accordance with applicable consumer law. Nothing in this policy limits your statutory rights.

Shipping support

For delivery questions, include your order number and delivery postcode so we can assist you efficiently.

Email: shop@myevbuilds.co.uk
Telephone: 07398 763713 (+447398763713)

MYEVBUILDS LTD · Company number 16393389 · Registered in England and Wales
Registered office: 82a James Carter Road, Mildenhall, Bury St. Edmunds, Suffolk, IP28 7DE, United Kingdom.