MYEVBUILDS LTD

Returns & Refunds Policy

Last updated: 27 July 2026

Policy at a glance

• Change of mind: tell us within 14 days after delivery, then return the goods within the following 14 days.
• Return method: by post after receiving our return instructions.
• Return cost: paid by you for a change-of-mind return; paid by us for verified faulty, damaged or incorrect goods.
• Restocking fee: none. A lawful deduction may apply if unnecessary handling reduces the value of the goods.
• Refund timing: we process eligible refunds within 14 days of the applicable event explained below.
• Exchanges: we do not currently offer direct exchanges. Return the item and place a new order.

How to request a return

Open your order in your online customer account or in an order-management app such as Shop. If a Request return option is shown, you may submit the request there. Otherwise, email shop@myevbuilds.co.uk. Include your order number, the item you want to return and, for damaged, faulty or incorrect goods, a description and clear photos where practical.

A request made through an account or app is still subject to this policy and is not approved automatically. Wait for our return instructions before posting anything. Our returns address may differ from our registered office, and parcels sent without instructions can be delayed or misdirected.

Changing your mind

If you are a UK consumer buying online, you normally have 14 days after receiving the goods to tell us clearly that you wish to cancel. You then have a further 14 days to send the goods back. You do not need to give a reason. If an order is delivered in separate instalments, the cancellation period normally runs from receipt of the last item or instalment.

You may inspect goods as you would in a shop to establish their nature, characteristics and functioning. We may reduce the refund only where permitted by law if handling beyond that is unnecessary and reduces the goods' value.

You are responsible for the direct cost of returning non-faulty goods unless we agree otherwise. If requested, we may arrange a Royal Mail Tracked 48 label and deduct its disclosed cost from the refund. We refund the price paid and the standard outbound delivery charge where required by law. If you chose a more expensive delivery service, we do not have to refund the amount above our least expensive standard delivery option.

Items excluded from change-of-mind cancellation

Statutory exceptions include goods made to your specifications or clearly personalised; goods liable to deteriorate or expire rapidly; sealed goods not suitable for return for health-protection or hygiene reasons once unsealed; and sealed audio, video or computer software once unsealed. Other legal exceptions may also apply. These exceptions do not remove your rights where goods are faulty, not as described or otherwise do not conform to the contract.

Faulty, damaged or incorrect goods

Your statutory rights are not affected. Goods must be as described, of satisfactory quality and fit for purpose. Contact us promptly if goods arrive damaged, are incorrect or develop a fault.

UK consumers normally have a 30-day short-term right to reject goods that do not conform to the contract. After that period, the appropriate legal remedy may be a repair or replacement and, where applicable, a price reduction or refund. The remedy depends on the circumstances and your rights under the Consumer Rights Act 2015.

For an accepted faulty, damaged or incorrect-item return, we cover reasonable return costs. We will normally provide a prepaid Royal Mail Tracked 48 label or agree another reasonable method before the goods are sent. Please do not dispose of an item unless we tell you to do so.

Condition, packaging and compatibility

Where reasonably possible, return the item with its accessories, manuals and original packaging. Package it securely and do not attach labels or write directly on retail packaging.

An installation or compatibility mistake does not remove your statutory rights, but it does not make a correctly described, non-faulty product defective. Contact us before installation if you are unsure about the model, voltage, current, connectors or configuration.

Refund timing and payment method

For a change-of-mind cancellation, we process the refund within 14 days after we receive the returned goods or, if earlier, after you provide evidence that you sent them. If no goods were supplied, we process the refund within 14 days after you tell us that you are cancelling. Approved refunds for faulty, damaged or incorrect goods are processed without undue delay after the applicable remedy is agreed and any required assessment is completed.

Refunds are made to the original payment method unless you expressly agree otherwise, and you will not incur a refund fee from us. Your bank, card provider or payment service may take additional time to display the credit.

Contact and cancellation notice

MYEVBUILDS LTD · Company number 16393389
Registered office: 82a James Carter Road, Mildenhall, Bury St. Edmunds, Suffolk, IP28 7DE, United Kingdom
Email: shop@myevbuilds.co.uk
Telephone: 07398 763713

To cancel, email us or use an available cancellation/return request option in your order view. You may use the model cancellation form below, but any clear statement identifying the order and your decision to cancel is sufficient.

Model cancellation form

Complete and return this wording only if you wish to cancel the contract. Email it to shop@myevbuilds.co.uk.